We want you to be fully satisfied with your purchase. If you are not satisfied with the quality of your Zenbot, return it for a full refund, minus shipping. We doubt you will though. Everyone loves their Zenbot.
Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Zenbot CNC., Copyright ©, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
We accept credit cards as a form of payment. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.
Operating a CNC machine involves inherent risks. By purchasing and using a Zenbot CNC machine, you acknowledge that you are responsible for safe operation, proper training, and adherence to all applicable safety practices.
Zenbot CNC shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of materials, loss of business, loss of profits, or damage to projects or equipment arising from the use or inability to use the machine.
Use of this equipment is at your own risk. The customer assumes full responsibility for operation, supervision, and compliance with all local laws and safety regulations.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Zenbot CNC reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
We want you to be confident in your purchase and fully satisfied with your Zenbot CNC machine. If you are not satisfied, you may request a return within 30 days of delivery.
To qualify for a return:
The machine must be in good working condition and free of abuse, misuse, or modification
All original components, accessories, and parts must be included
The machine must be properly packaged to prevent damage during return transit
Because Zenbot CNC machines are large equipment, return shipping costs are the responsibility of the customer.
Before a return is approved, we ask that you contact us so we can assist with troubleshooting and setup. Many issues can be resolved quickly, and we want to make sure you get the most from your machine. If working together to resolve an issue extends beyond the 30-day window, we will still honor the satisfaction guarantee.
SOFTWARE IS NON REFUNDABLE.
Zenbot CNC warrants its machines to be free from defects in materials and workmanship for 12 months from the date of delivery.
This warranty covers:
Structural components
Mechanical assemblies
Electronics supplied by Zenbot CNC
This warranty does not cover:
Normal wear items (belts, bits, bearings, consumables, etc.)
Damage resulting from misuse, improper setup, lack of maintenance, accidents, or unauthorized modifications
Damage caused by improper electrical supply or environmental conditions
Warranty service may include repair or replacement of defective parts at Zenbot CNC’s discretion. Labor for installation, shipping of replacement parts, and on-site service are not included unless otherwise specified.